Pretty disappointed...

by Bri A, Sunday, April 22, 2018, 13:22 (2408 days ago)

Ordered a standard grip safety for a 1911A1 from my regular supplier and when it arrived, the dimensions were wrong, the arm that is supposed to block the trigger was too high, so did not prevent the trigger from operating the sear. I pulled a grip safety from another 1911 and lined the new one up on a jig with the take-out, which worked perfectly in both frames, and the arm was significantly higher on the new one.

With this information I called the supplier's customer service line and was directed to one of their technicians for assistance. When I explained the problem to the tech, he did not offer any advice to correct it or offer to send a replacement, instead he smugly suggested I should've purchased a Wilson or Clark beavertail safety. I explained that I did not want to alter my frame or buy a new hammer, to which he responded that I should use a beavertail so the slide does not bite the web of my hand. My response was that I have put tens of thousands of rounds through 1911A1's with standard grip safeties and have never been bitten by the slide. His next suggestion was that I should've purchased the better quality Colt 1911A1 grip safety, to which I responded, that was not an option since they were out of stock on that part. He then suggested I return the safety and they would refund my money.

The next day, I packaged up the safety with a return order form on which I explained the problem with it. Ten days later I received an email confirming they received the part and my credit card had been credited for it's cost. There was no attempt to contact me beyond that, they did not refund any shipping costs, or anything. So, I am out the cost of shipping both ways, for an unusable part, and got the honor of being treated like an dolt for not wanting to use a beavertail safety by their tech.

I next went to their website and posted a short review of the part and the lack of support from their tech staff. After a few days, the review was posted verbatim, and not one attempt by the company to contact me has been made. After dealing with this company for 30 years, it has me doubting whether I wish to continue doing business with them.