I broke the pocket clip off of my...

by Glen, Sunday, May 05, 2013, 14:18 (4165 days ago)

...Buck Vantage Pro pocket knife. I emailed Buck to ask about getting a replacement clip so I could fix it, and was told they do not authorize ANY customer repairs, that I would need to send it in to get fixed, and with their current backlog it would be 8-10 weeks (and I would be charged for the repair if it was deemed "outside of warranty", which I felt was likely). I shipped the knife on April 24 (and with tracking confirmed that it was delivered to their Post Falls, ID address on the 25th). I was told that I would get an emailed evaluation/estimate as soon as my knife got the front of the line. I never heard anything back from them. Rather, on May 1, they shipped my repaired knife back to me, with an invoice indicating no charge. Don't let anyone tell you that customer service is dead! Good job Buck Knives!