Who does horn ?.

by Otony, Friday, November 30, 2012, 11:12 (4378 days ago) @ WIL TERRY

I spoke to Eagle customer service AND one of the managers about buying some horn grips in a caramel or brown color. Told them I was clear that the grips might have streaks, other colors, etc, but that the main color had to be honey or brown. Was told hat they could accommodate me, no problem, it would just take awhile for them to find the appropriate horn.

Ordered three sets of grips and waited with much anticipation. A package arrived almost immediately, which I thought strange. They had made a great deal of noise about how long it was going to take.

Open the box and there staring me in the face are three sets of GREEN horn grips. Not honey, not caramel, not brown, effing GREEN. No mistaking it either, not an issue with "do these greenhorn grips look kinda brown or really green?", nope, these were a sickly shade of green.

Called to complain and got a big song and dance about "natural product, color variations, blah-blah, woof-woof". End result, I got a refund only after paying return shipping from my pocket!

Never again.

Otony